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General Questions

Explore quick answers to your most common questions about orders, products, and shipping. Whether you’re curious about ingredients or delivery timelines, this section is here to guide your journey smoothly.
1. What products do you offer?

We specialize in plant-powered body care focused on stretch marks, cellulite, and waist toning. Each formula is crafted for visible, natural results you can trust.
2. Are your products safe for sensitive skin?

Yes! Our formulas are plant-based, gentle, and designed with skin health in mind. Always patch-test if you’re unsure, and reach out with ingredient questions.
3. Where do you ship?

We currently ship throughout the USA and worldwide. No matter where you are, you can enjoy our clean, confidence-boosting body care — delivered straight to your door.
4. How long will my delivery take?

U.S. and international deliveries typically take 3–5 business days after shipping. You’ll receive tracking updates via email as soon as your order is on its way.
5. Are your products vegan and cruelty-free?

Yes! All Kali Luxe products are 100% vegan and cruelty-free. We never test on animals, and our formulas are crafted with ethically sourced, plant-based ingredients you can trust.

Shipping & Delivery Info

Wondering when your order will arrive? This section covers everything you need to know about shipping timelines, delivery details, and tracking your order.

1. When will my order ship?

We process and ship all orders within 1–2 business days after purchase. You’ll receive a tracking email as soon as your order is on the way.
2. How long does delivery take?

Once shipped, orders typically arrive within 3–5 business days for both U.S. and international deliveries. Shipping time may vary slightly depending on your location and local carrier.
3. How will I track my order?

Once your order ships, you’ll receive a tracking number by email. Use it to follow your package’s journey right to your door.
4. Can I change my shipping address?

Please double-check your address when placing your order. If there’s an error, contact us immediately — but changes aren’t guaranteed once processing starts.
5. What if my package is lost or delayed?

If your package is delayed or marked as delivered but missing, check local delivery spots first. We’re not liable for lost packages due to incorrect addresses or carrier errors, but our team can help investigate.

Returns & Refunds

Need to return or exchange an item? This section covers our 30-day return policy, eligibility details, how refunds work, and steps to request a return. If you’re unsure about your item, we’re happy to help.
1. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and include proof of purchase to qualify.
2. How do I start a return?

Email us at info@kaliluxe.com. If your return is accepted, we’ll send you a return label and full instructions.
3. What items are non-returnable?

Personal care goods, custom products, sale items, and gift cards are non-returnable. Contact us if you’re unsure about your item’s eligibility.
4. How do refunds work?

Once we receive and inspect your return, we’ll approve your refund. Funds will return to your original payment method within 10 business days.
5. My item arrived damaged—what should I do?

Please email info@kaliluxe.com immediately with photos of the damage. We’ll evaluate the issue and work quickly to make things right.

Still Need Help?

Can’t find what you’re looking for? We’re here to help—real people, ready to support. Contact us and we’ll get back to you as soon as possible.