Refund policy

At Kali Luxe, we stand behind every product we make. We believe in plant-powered formulas that deliver real, visible results - and we want every customer to feel confident in her purchase.

 

Please read this policy carefully before completing your order. By purchasing from kaliluxe.com, you confirm that you have read, understood, and agreed to the terms below.

 

We offer a 30-Day Satisfaction Guarantee on all Kali Luxe products. If you have used your product consistently as directed for a minimum of 3 weeks and are not satisfied with your results, contact us at info@kaliluxe.com within 30 days of your delivery date and we will work with you to find a resolution.

 

To be eligible for the guarantee, the following conditions must be met:

•       Product must have been used daily as directed for a minimum of 21 consecutive days

•       Request must be submitted within 30 days of confirmed delivery date

•       Photo documentation of the affected area at first use and at time of request must be provided

•       Your order number and the date you began use must be included

 

Results require consistent daily use over 4–6 weeks. Individual results vary based on skin type, mark age, depth, and consistency of application. Our guarantee applies to customers who have followed the usage instructions and given the product a fair trial period.

 

To initiate a return, refund, or resolution request, email us at info@kaliluxe.com with the following:

•       Your order number

•       Full name used at checkout

•       Date product was first used

•       Reason for your request

•       Photos of the product and, where applicable, the area of use

 

We respond to all inquiries within 2 business days. Once reviewed, resolutions may include a replacement product, store credit, partial refund, or full refund at our discretion based on the circumstances.

 

 

We accept returns of unopened, unused, and sealed products within 14 days of confirmed delivery, subject to the following conditions:

•       Item must be in original packaging and resellable condition

•       Return must be requested and approved before shipping back

•       Proof of purchase is required

•       Customer is responsible for return shipping costs

•       Original shipping fees are non-refundable

 

Items returned without prior authorization will be refused. We recommend using a trackable shipping method. Kali Luxe is not responsible for lost return packages.

 

Kali Luxe products are formulated with 100% plant-based ingredients and tested for quality and safety. However, individual skin responses vary. We strongly recommend performing a 24-hour patch test before full application, especially for customers with known sensitivities.

 

If you experience irritation, discontinue use immediately and contact us within 7 days of first use (and no later than 14 days from delivery). Please include:

•       Your order number

•       Date product was first used

•       Clear photos of the affected area

•       Photo of the product packaging

 

Resolutions for verified sensitivity reactions may include a replacement product, store credit, or refund. We are unable to issue refunds for reactions resulting from failure to patch test, misuse, layering with incompatible products, or excessive application. Customers with known allergies or highly sensitive skin are encouraged to consult a physician before use.

 

If your order arrives damaged or you receive an incorrect item, notify us within 48 hours of delivery at info@kaliluxe.com with:

•       Photos of the damaged or incorrect item

•       Photos of the outer packaging

•       Your order number

 

We will evaluate and resolve all verified damage or fulfillment error claims promptly at no cost to you.

 

The following are final sale and not eligible for return or refund:

•       Opened or used body care products (outside of the Satisfaction Guarantee terms above)

•       Sale, clearance, or promotional items

•       Gift cards

•       Discounted bundles purchased at promotional pricing

 

Once an approved return is received and inspected, or a refund is approved without return:

•       Refunds are issued to the original payment method

•       Please allow up to 10 business days for processing

•       Your financial institution may require additional time to post the funds

•       Original shipping fees are non-refundable

 

Subscription orders may be paused or cancelled at any time before the next billing date by contacting info@kaliluxe.com or managing your account at kaliluxe.com. Refunds for subscription orders that have already shipped are subject to the same terms as standard orders above. We are unable to refund subscription charges that have already been processed and fulfilled.

 

We built Kali Luxe for real women who have been let down before. We take product quality and customer trust seriously. If something is wrong, we want to know - and we’re committed to making it right through fair, transparent resolution.

 

Contact us at info@kaliluxe.com